EHBA Policies

EHBA policies

Are textbooks and materials included in the course price?

No, textbooks and materials are not included in the course price. Levels 1, 2, and 3 use the book "Aula Internacional Plus 1 - English Edition"; Levels 4, 5, and 6 use "Aula Internacional Plus 2"; and Level 7 uses "Aula Internacional Plus 3." For more details about the required materials, visit our Curriculum section.
What course levels are offered, and how can I take a placement test?

EHBA offers courses in seven levels, from Level 1 (Beginner) to Level 7 (Advanced), as well as an Advanced Conversation course. To determine the most suitable level, you can take an online placement test. For more details about the levels and placement test, please visit our Curriculum section.
Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is the difference between online and in-person classes?

Online classes are delivered in real-time via Zoom, allowing direct interaction with the instructor and classmates from the comfort of your home. In-person classes are held at McKernan School, offering a traditional classroom learning experience. Both modalities cover the same curriculum content. Learn more in the General Course Information section.
When does the next course start?

Course start dates vary by season (fall, winter, spring). To find specific dates for the next course, check the General Course Information section on our website.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
How can I register for a course?

To register for a course, visit the Registration section on our website, where you’ll find enrolment dates and the necessary forms. Make sure to fill in all required fields and follow the provided instructions.
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
What are the course prices and available programs?

The Edmonton Hispanic Bilingual Association (EHBA) offers Spanish courses at various levels, from beginner to advanced. Course prices vary depending on the level and the modality (online or in-person). For detailed information about costs and available programs, visit the General Course Information section on our website.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

Student registration:

1. All fees must be paid in full before a student enters a class.

2. Students must register before the start of each term at www.ehba.org

3. Late registrations are subject to approval by the EHBA Board; late registrations are also subject to a late registration fee as described on EHBA’s website.

Fees:

4. Fee reductions are not allowed due to missed classes by the student, unless the EHBA is forced to cancel or suspend a class due to emergency (fire, flood, medical emergency, etc.), in which case the EHBA will reimburse the corresponding amount of money as follows: a. Total fee paid by the student / 10 classes = amount reimbursed per class.

5. Paying by class attended is not permitted.

6. If paying by cheque, all cheques should be made payable to the "Edmonton Hispanic Bilingual Association" or “EHBA”.

7. If a cheque is issued to the EHBA by a student and it is returned by the bank (NSF), the student must immediately pay the EHBA the amount of the cheque plus a $20 service charge. The corresponding student is not permitted to attend class until payment has been received and processed.

Course cancellation/student withdrawal:

8. Classes may be cancelled by the EHBA due to low enrollment, in which case students will receive the opportunity to change classes, credit for the following term, or a full refund.

9. Cancellations by the student requested 10 business days prior to the start date of the course: Students will be refunded full tuition, minus a $30 processing fee. Notice in writing (email to info@ehba.org) and registration receipt are required.

10. Cancellations by the student requested after the first week of class: Students will be refunded full tuition, minus a $50 processing fee. Notice in writing (email to info@ehba.org) and registration receipt are required.

11. No refunds will be issued after the first week of classes.

Class Attendance and group distribution:

12. No refunds will be given for classes missed by a student.

13. Students may only attend classes online if they chose that option and can only attend in-person if they chose that option.

14. Students may transfer to a different level than the one they initially registered for, or they may change the class format (online or in-person) only with the written permission of an EHBA administrator, provided there is sufficient space to accommodate more students (at the administrator’s discretion).

General:

15. Books might be returned 14 days after purchase if you bought them directly from EHBA, but they must be in good condition to receive a full refund or exchange.

16. Students agree not to hold the EHBA, or the Edmonton Public School Board, liable for damages to the property including automobiles, or personal injury resulting from accidental occurrences at the premises (halls, rooms, sidewalks, parking lots and yards adjacent to the school) at times and hours during which the EHBA rents space from the Edmonton Public School Board.

17. EHBA is not responsible for parking tickets issued to the student while attending classes at McKernan School. Please, read the city parking signs and regulations carefully.